Return & Replacement Policy

All return & replacement cases will be considered within 2 days* after the date of delivery of your order. We offer returns in the following cases:

How to avail returns:

Issues need to be reported within 2 days* after delivery.
Mail at info@rstenergy.com OR Call at 0120-2962433
Raise your concern for return and replacement click here
Our team will provide a resolution within 24-48 hours.
- If required, our team will arrange reverse pick up of products. Once the returned product is received at our warehouse -> post quality check -> refund or replacement shall be processed.
- For refunds, please check these points:

Refunds will be given as RST Store credits with lifetime validity.
Shipping and/or Cash on delivery (COD) charges, if paid, will be deducted from the refundable amount.
Any cashback given for the order will be deducted.
Products bought on SALE will not qualify for a refund.
In case of damaged/expired products, we will offer replacement.

* - Please read: If the product is delivered in proper condition with intact packaging, we will not be able to accept returns. This is because:

Once a product is opened or tested, it cannot be repacked and offered to any other customer.

We hope you understand our point of view here.

To be eligible for a warranty of product, please read the warranty guidelines and check these points carefully:

Please report the issue with relevant video and images - showing the defect. This will help us provide resolution faster.
Your issue will be addressed and, if required, the product will be picked to verify the issue by our expert team.
If the product found is faulty, it will be repaired or replaced, without any cost.
In case no manufacturing defect is found, the same product will be returned to you.
To report your issue, mail us at info@rstenergy.com OR call us at 0120-2962433